Pierre Saigne — www.pierresaigne.store

Article 1 – Purpose and scope

These Terms and Conditions of Sale (hereinafter "T&Cs") are intended to define the rights and obligations of Pierre Saigne (hereinafter "the Seller") and any adult individual acting for personal purposes (hereinafter "the Customer") in connection with the sale of goods offered by the Seller.

These T&Cs are available at all times on the website www.pierresaigne.store or attached to any quote or contract. Placing an order implies the Customer's unreserved acceptance of these T&Cs.

Article 2 – Products

2.1 Description

The products offered for sale are premium shoes described and presented on the website www.pierresaigne.store with the greatest possible accuracy (model, size, colour, materials, price, etc.).

Minor variations in shade or texture may exist between images displayed on screen and the actual product, due to device display settings, without engaging the Seller's liability.

A size guide is available on each product page. The Seller declines all liability in the event of a sizing error attributable to the Customer.

2.2 Availability

Product offers are valid while visible on the website, subject to available stock. In the event of unavailability after an order has been placed, the Seller will inform the Customer as soon as possible and offer either an equivalent replacement product or cancellation of the order with a full refund.

The Seller reserves the right to remove any product from the catalogue at any time and without notice.

Article 3 – Pricing

3.1 Price setting

Prices are quoted in euros (€) and are inclusive of all taxes (VAT included), excluding delivery charges. The applicable price is that in force at the time the Customer confirms their order.

The Seller reserves the right to modify prices at any time. Any discounts or promotions are specified at the time of ordering.

3.2 Delivery charges

Delivery charges are calculated based on the geographical area and chosen delivery method. They are displayed and accepted by the Customer before final order confirmation.

3.3 VAT

Prices include VAT applicable on the date of order (20% for orders within the European Union). Any change in the VAT rate will be reflected in product prices.

3.4 Taxes and customs duties outside the EU

For orders delivered outside the European Union, Pierre Saigne ships under Incoterm DDU (Delivered Duty Unpaid). This means the Seller does not collect VAT, customs duties or import taxes applicable in the destination country. Any such charges are entirely the responsibility of the recipient. For information, the Customer is advised to contact their local customs office.

Article 4 – Orders

4.1 Order process

The Customer selects the desired product(s) (model, size, colour) and adds them to the basket.

The Customer reviews the order summary (products, quantities, prices, delivery charges) and confirms the basket.

The Customer enters their billing and delivery information.

The Customer reads and unreservedly accepts these T&Cs before confirming.

The Customer enters their payment details and finalises the order.

The Seller sends an order confirmation email summarising the items, total amount and delivery address.

Purchases made on www.pierresaigne.store are intended for personal or family use. Any commercial resale or export for professional purposes is strictly prohibited without prior written authorisation from the Seller.

4.2 Order confirmation

Any order is considered final after full payment. The Seller reserves the right to refuse or cancel any order in the event of suspected fraud, payment failure or an unresolved prior dispute with the Customer.

Article 5 – Payment

5.1 Accepted payment methods

Payment may be made by:

• Credit/debit card (Visa, Mastercard, American Express)

• PayPal

• Apple Pay / Google Pay

• Instalment payment (Alma, Klarna or equivalent, if available at time of order)

Payment is due at the time of placing the order. Products remain the property of the Seller until full payment has been received.

5.2 Payment security

All card transactions are processed via a secure payment platform using SSL encryption. Card details are neither stored nor processed directly by Pierre Saigne.

Article 6 – Delivery

6.1 Dispatch

Orders are prepared and dispatched within 48 working hours of payment confirmation being received. In the event of delay or unforeseen circumstances, the Customer will be notified by email as soon as possible.

Upon dispatch, the Customer receives an email containing a tracking number to locate their parcel.

6.2 Delivery times and areas

Indicative delivery times are as follows:

• Metropolitan France: 2 to 4 working days

• European Union: 4 to 10 working days

• Rest of world: variable depending on destination

These times are given as a guide only and do not constitute a firm commitment. They may be affected by events beyond the Seller's control.

6.3 Delays or non-delivery

In the event of significant delay, the Customer is invited to contact the Seller at contact@pierresaigne.store so that an investigation can be opened with the carrier. If the delay exceeds 30 calendar days from the confirmed dispatch date, the Customer may request cancellation of the order and obtain a full refund of all amounts paid.

6.4 Receipt and inspection

Upon receipt, the Customer is invited to check the condition of the parcel and products. Any anomaly (damaged parcel, missing or defective product) must be reported to the carrier and to the Seller within 48 working hours of delivery, by sending an email to contact@pierresaigne.store accompanied by photographs.

6.5 Packaging

Each pair of Pierre Saigne shoes is delivered in branded packaging (signature box, protective pouch, etc.). In the event of a return, the Customer is invited to return the product in its original packaging.

Article 7 – Right of withdrawal

7.1 Duration

In accordance with article L221-18 of the French Consumer Code, the Customer has 14 days from receipt of the product to exercise their right of withdrawal, without having to give a reason or pay any penalties.

7.2 Exercising the right of withdrawal

To exercise this right, the Customer must contact the Seller by email at contact@pierresaigne.store specifying:

• Full name

• Order number

• Reason for return (optional but appreciated)

Returns without prior acceptance from the Seller will not be accepted. A standard withdrawal form is available upon request.

7.3 Product return and refund

The Customer returns the products in their original condition (unworn, unused, in original packaging with all accessories) to the address provided by the Seller following acceptance of the return. Return costs are borne by the Customer, unless otherwise provided by law.

The Seller processes the refund within 14 days of receiving the returned products, via the original payment method. Initial delivery charges are not refunded.

7.4 Size exchange

If the Customer wishes to change size, they must submit a return request as described above, then place a new order in the desired size once the return has been accepted.

7.5 Exceptions

The right of withdrawal does not apply to goods:

• Made to the Customer's specifications or clearly personalised (exclusive colour, engraving, etc.)

• Liable to deteriorate or expire rapidly

• Unsealed by the Customer after delivery and which cannot be returned for hygiene reasons

• And, more generally, all cases provided for in article L221-28 of the French Consumer Code

Article 8 – Warranties and after-sales service

8.1 Legal conformity warranty

The Seller is bound by the warranty for lack of conformity under articles L217-4 et seq. of the French Consumer Code. If the product does not conform, the Customer may request repair or replacement. If this is impossible or disproportionately costly, the Seller may offer a partial or full refund.

8.2 Legal warranty against hidden defects

The Seller is bound by the warranty for hidden defects that render the product unfit for its intended purpose, in accordance with articles 1641 et seq. of the French Civil Code.

8.3 Warranty exclusions

The warranty does not cover damage resulting from misuse, improper care, normal wear from regular use, or any unauthorised modification. Soles, laces and finishing elements subject to regular wear are not covered under the legal conformity warranty.

Article 9 – Liability

The Seller's liability is engaged only in the event of proven fault in the performance of its obligations. The Seller cannot be held liable for any indirect damage or financial loss.

In the event of proven non-conformity or defectiveness of a product, the Seller's liability is limited to replacement or refund of that product.

Article 10 – Errors, omissions and price corrections

Typographical errors, inaccuracies or omissions may occasionally appear on the website regarding product descriptions, prices, promotions or delivery times. The Seller reserves the right to correct any error, inaccuracy or omission at any time, including after an order has been submitted by the Customer.

In the event of a manifest pricing error, the Seller will inform the Customer as soon as possible. The Customer may then confirm their order at the corrected price or cancel it and receive a full refund.

Article 11 – Acceptable use

The website www.pierresaigne.store is intended for personal use. Purchases are reserved for private use and may not be resold for commercial purposes without prior agreement.

In general, any use of the website contrary to the law, infringing the rights of third parties, or intended to harm its proper operation is prohibited. In the event of a breach, the Seller reserves the right to suspend access to the website without notice.

Article 12 – Termination and suspension of access

The Seller reserves the right, at its sole discretion and without notice, to suspend or terminate a Customer's access to the website in the event of a breach of these T&Cs, suspected fraud, abusive use, or behaviour detrimental to the brand or other users.

In the event of termination, the Customer remains liable for all amounts due up to the date of termination.

Article 13 – Force majeure

Any event beyond the Seller's control that could not reasonably have been foreseen constitutes a case of force majeure. The Seller is then relieved of its contractual obligations for the duration of the event.

The following are considered force majeure events: government actions or decisions, armed conflict, embargo, fire, flood, natural disaster, strikes, supplier or carrier failures, cyberattacks.

Article 14 – Personal data

14.1 Data controller

The Seller undertakes to respect the confidentiality of personal data collected from the Customer and to process it in compliance with the GDPR (EU Regulation 2016/679) and the French Data Protection Act.

14.2 Data collected and purposes

Data collected (surname, first name, address, email, telephone, payment data) is used exclusively for the following purposes:

• Processing and tracking orders

• Customer relationship management and after-sales service

• Sending commercial communications to which the Customer has consented

• Compliance with legal and accounting obligations

14.3 Retention period

Order-related data is retained for 10 years in accordance with French legal obligations. Data for commercial prospecting purposes is retained for 3 years from the last contact. Browsing data is retained for a maximum of 13 months.

14.4 Data recipients

This data may be transmitted to third-party service providers (payment platform, carrier, emailing tool, host) strictly within the scope of order processing.

14.5 International transfers

Certain technical service providers used by the Seller (in particular Shopify, Google Analytics and other SaaS tools) may be established outside the European Union. These transfers are governed by appropriate safeguards, such as the standard contractual clauses adopted by the European Commission, in accordance with article 46 of the GDPR.

14.6 Minors' data

The website www.pierresaigne.store is not intended for persons under 18 years of age. The Seller does not knowingly collect personal data from minors. If a parent or legal guardian becomes aware that a minor has submitted their data, they are invited to contact the Seller at contact@pierresaigne.store to request its deletion.

14.7 Rights of individuals

The Customer has the following rights regarding their personal data:

• Right of access and right to information

• Right to rectification of inaccurate data

• Right to erasure ("right to be forgotten")

• Right to restriction of processing

• Right to data portability

• Right to object to processing, in particular for commercial prospecting purposes

These rights may be exercised by contacting the Seller at contact@pierresaigne.store. The Seller undertakes to respond within one month.

14.8 Right to lodge a complaint

If the Customer considers that their rights are not being respected, they may lodge a complaint with the CNIL (www.cnil.fr).

Article 15 – Cookies

The website www.pierresaigne.store uses cookies — small text files stored on the visitor's device — to improve the browsing experience.

Cookies are used for the following purposes:

• Remembering browsing preferences (language, region, basket items)

• Measuring audience and analysing visitor behaviour via third-party tools (e.g. Google Analytics)

• Displaying personalised advertisements on other websites or social networks

• Enabling content sharing on social networks (Instagram, TikTok, etc.)

The Customer may at any time block or delete cookies via their browser settings. Disabling certain cookies may affect the proper functioning of the website. Audience measurement cookies are retained for a maximum of 13 months.

Article 16 – Intellectual property

All elements of the website www.pierresaigne.store (texts, photographs, visuals, logos, brand name, product designs, etc.) are the exclusive property of Pierre Saigne or its partners. Any reproduction, in whole or in part, is strictly prohibited without prior written authorisation from the Seller.

Article 17 – Dispute resolution and applicable law

17.1 Applicable law

These T&Cs are governed by French law.

17.2 Complaints and mediation

In the event of a dispute, the Customer must first contact the Seller's customer service at contact@pierresaigne.store to seek an amicable resolution. In accordance with articles L612-1 et seq. of the French Consumer Code, the Customer may resort free of charge to the consumer mediator Centre de Médiation et d'Arbitrage de Paris (CMAP) for amicable resolution of the dispute: www.cmap.fr.

17.3 Competent courts

Failing amicable agreement or mediation, any dispute will be brought before the competent courts of the Tribunal de Paris, under French law.

Article 18 – Final provisions

The Seller reserves the right to modify these T&Cs at any time without notice. The applicable version is the one in force at the time of placing the order, available on the website.

If any clause of these T&Cs is declared null and void or unenforceable, the remaining provisions shall remain fully in force.

Article 19 – Seller identification

Company name: Pierre Saigne SAS

Legal form: Société par actions simplifiée (SAS)

Share capital: €2,000

Registered office: 31 Rue Debelleyme, 75003 Paris

SIRET: 104 138 953 00013

EU VAT number: FR47104138953

Email: contact@pierresaigne.store

Legal representative: Pierre Saigne

TERMS OF USE

Pierre Saigne — www.pierresaigne.store

In force as of 13 June 2026

These Terms of Use (hereinafter "ToU") define the terms and conditions under which Pierre Saigne SAS (hereinafter "the Publisher") makes the website www.pierresaigne.store (hereinafter "the Site") and its services available, as well as the conditions of access and use of the Site by any person (hereinafter "the User").

Any access to and use of the Site implies the User's unreserved acceptance of these ToU. The User is invited to read them carefully before browsing.

Article 1 – Legal notice

The website www.pierresaigne.store is published by Pierre Saigne SAS

Company name: Pierre Saigne SAS

Legal form: Société par actions simplifiée (SAS)

Share capital: €2,000

Registered office: 31 Rue Debelleyme, 75003 Paris, France

SIRET: 104 138 953 00013

RCS: Paris

EU VAT number: FR47104138953

Email: contact@pierresaigne.store

Publication director: Pierre Saigne

The Site is hosted by: Shopify International Limited

Address: Victoria Buildings, 2nd Floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland

Website: www.shopify.com

Article 2 – Access to the Site

The Site is freely accessible to any User with an internet connection. Costs related to this access (hardware, internet connection, etc.) are the exclusive responsibility of the User.

The Site offers the following services:

• Presentation and online sale of Pierre Saigne premium shoes

• Access to product information, size guides and editorial content

• Creation and management of a customer account

• Order tracking

The Publisher reserves the right to modify, suspend or interrupt access to the Site or certain services at any time and without notice, in particular for maintenance, update or security reasons, without its liability being engaged.

The Site is in principle accessible 24/7. The Publisher cannot be held liable for interruptions or malfunctions caused by external factors.

Article 3 – User account

3.1 Account creation

The User may create a personal account on the Site to facilitate purchases and access order history. Account creation is reserved for adults.

When creating an account, the User undertakes to provide accurate and complete information and to keep it up to date. Any false declaration engages the User's liability.

3.2 Security and confidentiality

The User is solely responsible for the confidentiality of their login credentials (email address and password). They undertake not to share them with third parties and to immediately notify the Publisher at contact@pierresaigne.store in the event of unauthorised use of their account.

The Publisher cannot be held liable for the consequences of fraudulent use of an account resulting from the User's negligence.

3.3 Account deletion

The User may request deletion of their account at any time by contacting the Publisher at contact@pierresaigne.store. Deletion results in the loss of data associated with the account, except for data whose retention is required by law.

The Publisher reserves the right to suspend or delete any account in the event of a breach of these ToU.

Article 4 – Intellectual property

All elements of the website www.pierresaigne.store — texts, photographs, visuals, videos, logos, brand name, design, site architecture — are the exclusive property of Pierre Saigne SAS or its partners, and are protected by French and international intellectual property law.

The Pierre Saigne brand is a registered trademark. Any reproduction, imitation or use, in whole or in part, of this trademark without prior written authorisation is strictly prohibited.

Any reproduction, representation, modification, publication or adaptation of all or part of the Site's elements is prohibited without the prior written authorisation of the Publisher. Any unauthorised use constitutes an infringement punishable under articles L335-2 et seq. of the French Intellectual Property Code.

Article 5 – Hyperlinks and third-party sites

The Site may contain links to third-party websites (social networks, partners, service providers, etc.). These links are provided for information purposes only. The Publisher exercises no control over the content of these sites and accepts no liability for their content, privacy practices or any malfunctions.

The creation of hyperlinks pointing to the Site is subject to the prior written authorisation of the Publisher.

Article 6 – Personal data

6.1 Data controller

Pierre Saigne SAS, with its registered office at 31 Rue Debelleyme, 75003 Paris, is the controller of personal data collected on the Site. Data is processed in compliance with the GDPR (EU Regulation 2016/679) and the French Data Protection Act of 6 January 1978, as amended.

6.2 Data collected

The Publisher may collect the following data:

• Identification data: surname, first name, email address

• Contact data: postal address, telephone number

• Browsing data: IP address, pages visited, visit duration (via cookies)

• Transaction data: order history, payment method (processed by a secure third-party provider)

6.3 Purposes

This data is collected for the following purposes:

• Managing user accounts and orders

• Improving the browsing experience on the Site

• Sending commercial communications (with prior consent)

• Compliance with legal and accounting obligations

6.4 Retention period

Order-related data is retained for 10 years in accordance with accounting obligations. Commercial prospecting data is retained for 3 years from the last contact. Browsing data is retained for a maximum of 13 months.

6.5 User rights

In accordance with the GDPR, the User has the following rights: access, rectification, erasure, restriction, portability and objection to the processing of their data. These rights may be exercised by contacting the Publisher at contact@pierresaigne.store.

If the User considers that their rights are not being respected, they may lodge a complaint with the CNIL (www.cnil.fr).

6.6 International transfers

Certain service providers used by the Publisher (in particular Shopify and Google Analytics) are established outside the European Union. These transfers are governed by appropriate safeguards, including the standard contractual clauses of the European Commission.

Article 7 – Cookies

7.1 What is a cookie?

A cookie is a small text file placed on the User's device when they visit the Site. It allows the Site to recognise the device on subsequent visits and improve the browsing experience.

7.2 Cookies used

The Site uses the following categories of cookies:

• Strictly necessary cookies — essential for the Site to function properly (basket, session, security). These do not require consent.

• Preference cookies — remember the User's choices (language, region, currency).

• Audience measurement cookies — enable analysis of traffic and visitor behaviour (e.g. Google Analytics). Subject to consent.

• Advertising and social media cookies — enable personalisation of advertisements and interaction with third-party platforms (Instagram, TikTok, Meta Pixel, etc.). Subject to consent.

7.3 Consent management

On their first visit to the Site, the User is informed of cookie placement via a dedicated banner and may accept or refuse non-essential cookies. This choice may be modified at any time via browser settings or the Site's cookie manager.

Disabling certain cookies may affect the proper functioning of the Site. Audience measurement cookies are retained for a maximum of 13 months.

Article 8 – Liability

The Publisher endeavours to keep the Site accessible and published information accurate and up to date. However, it cannot guarantee the accuracy, completeness or currency of the information published, which is provided for information purposes only and has no contractual value.

The Publisher cannot be held liable for:

• Direct or indirect damage resulting from the use or inability to use the Site

• Errors or omissions in published content

• Viruses or malware that may infect the User's device following a visit to the Site

• Interruptions or malfunctions of the Site caused by external factors

The Publisher's liability cannot be engaged in cases of force majeure or unforeseeable and unavoidable acts of third parties.

Article 9 – Amendment of the Terms of Use

The Publisher reserves the right to amend these ToU at any time. Amendments take effect upon publication on the Site. The User is invited to consult the ToU regularly; the date of last update is indicated at the top of the document.

Continued use of the Site after publication of amendments constitutes acceptance of the new ToU.

Article 10 – Applicable law and jurisdiction

These ToU are governed by French law. In the event of a dispute relating to their interpretation or performance, the parties shall endeavour to find an amicable solution. Failing this, the courts of Paris shall have sole jurisdiction.

For any questions regarding these ToU, the User may contact the Publisher at: contact@pierresaigne.store.

Last updated: June 2026